- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Call Us: 0116 2395544
Terms and Conditions of Use for this Website
The materials on this web-site are for your private use only. You may not resell the information we supply to you or supply it any person on any terms not specifically approved by us in writing. We allow users to access this web site and services and link to this web site freely provided that no part of the web site is intentionally duplicated other than through standard, short term caching of pages in web browsers or through search engine spiders for the purposes of indexing the web site and that the user accepts that the web site and the publications made available through it may represent opinions and not fact and neither we nor the author is liable in any way for information or publications that may be offered on or through the web site.
We reserve the right to stop a web site from linking to this web site if we in our absolute discretion, feel that the incoming hyperlink might be detrimental to our objectives.
Where a user submits an email address to us via the web site, this indicates acceptance that we may, on occasion, email the user provided that the user may then have the opportunity to stop further emails on request.
We retain copyright of all materials and publications on this web site and may change the terms on which people may access the site or use the information
We respect your privacy. Below is an outline of what information this site gathers and how it’s used. Any email addresses are not sold, or disclosed to a third party. The email addresses collected will only be used to send you information that you request from us.
Cookies
A cookie is a small amount of data sent from the server which is stored on your PC’s hard drive. You can ask your browser to show you where the cookie has been set up and, if you wish, you may also set your browser to refuse cookies. Some of the services which we provide, however, depend on the presence of a cookie and, if you choose to reject our cookie, certain online features may not be available to you. We use the information collected in this way to help us review, develop and improve the service which we offer to
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line as well.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by contacting our Admin Department.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Opt-Out
If you use this site to request advice or services you may occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Anti-Spam Policy
Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.
We are committed to permission-based email marketing practices, and as a result have established this no-tolerance Anti-Spam Policy. We will occasionally update this Anti-Spam Policy. When we do, we will also add a “last update” date at the top of this Anti-Spam Policy. For changes to this policy, we will notify you (the customer) by placing a notice on our web site home page.
Each email we send contains an “unsubscribe link”. If you believe that you have received spam from or through our facilities, please send a complaint from your email account along with the unsolicited email, with completed header. Please provide any other information that you believe may help us in our investigation. We cannot investigate or take any action based on “anonymous” spam complaints.
We support the efforts of various organisations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from us and then falsely or maliciously files a spam complaint against us we will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.
Disclaimer
Whilst we take every care to ensure that this web-site is accurate and complete we cannot guarantee that such is the case and we cannot know and do not represent that any information provided is relevant to your specific circumstances or requirements.
The information and services presented in this web-site and any publication made available through this web-site are made available for information purposes only. Purchasers rely upon such information and publications entirely at their own risk. The use of our information and services should be based on your own research and used in conjunction with other advice and materials before you make any important decisions that may affect your legal or financial position. We aim to provide information only on this site. We do not provide advice. Accordingly, we strongly recommend that legal advice is sought on a formal client-solicitor basis in connection with any issues relating to the subject matter of any such information to the extent that the subject matter of any such information or publication affects you or your interests. As with any specialist undertaking or legal subject or situation you should seek specialist legal advice. We do not agree that any action you take or omit to take will be appropriate to the specific circumstances of any given case and we exclude liability for any such actions or omissions.
Copyright Notice
The information and services presented in this web-site and any publication made available through this web-site are strictly the copyright material of the persons that own and operate this web-site. We assert our moral rights in all such information and services. No part of this information, including photographs and or text may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Copyright © 2012. All Rights Reserved.
The Quality of our Service
- We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
- In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage . If you would like to make a formal complaint, then you can read our full complaints procedure here( contained in your terms and conditions of businesses)Making a complaint will not affect how we handle your case.
- The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
- You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
- The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
- Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: